Our Warranty & Quality Assurance
At Lucrative, we stand behind the quality of every product we deliver. As many of our products are custom-made to order, warranty coverage and quality assurances may vary depending on the item.
Specific warranty details and coverage periods are listed on each individual product page.
Product-Specific Warranties
Warranty coverage differs depending on the product type and manufacturer.
Please refer to the individual product page for:
- Warranty period
- Coverage details
- Care instructions
If you are unsure, we recommend confirming warranty details with our team before placing your order.
Manufacturing Defects & Production Errors
If your order arrives with:
- Manufacturing defects
- Structural faults
- Print or embroidery errors caused during production
- Products not matching the approved artwork
We will assess the issue and work with you to provide a suitable resolution.
Depending on the situation, this may include:
- Repair
- Replacement of affected items
- Replacement parts (where applicable)
Each case is assessed individually.
What Is Not Covered
- General wear and tear from normal use
- Damage caused by misuse or improper care
- Colour fading or shrinkage due to incorrect washing
- Artwork variations approved prior to production
Making a Claim
If you believe there is a manufacturing issue, please contact us within 14 days of discovering the fault and provide clear photos and order details.
Our team will review and respond with the next steps.