Frequently Asked Questions
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How do I place an order?
Simply choose your product, select your customisation options, upload your artwork, and add it to your cart. Once you’ve checked out, our team will review your artwork and send you a digital proof to sign off before production begins.
What file types do you accept for logos/artwork?
We recommend vector files (AI, EPS, PDF) or high-resolution PNG/JPG. If your artwork isn’t high enough quality, we may charge an additional fee to redraw or prepare it for print.
Can I return or cancel my order?
Because our products are custom-made, we cannot accept returns or cancellations once production has begun. If your order arrives faulty or incorrect, please contact us and we’ll make it right.
Do you offer bulk discounts?
Yes — when you order 10 or more items, bulk pricing applies automatically. For larger orders, contact us for a custom quote.
Do you have a minimum order quantity?
Most products can be ordered individually, but we recommend ordering 10+ items to unlock bulk discounts.
How long does production take?
Standard turnaround is 3–4 weeks from artwork approval and payment. If you need it sooner, get in touch — rush options may be available.
We aim to complete orders as quickly as possible, often sooner than the 3–4 week window.
Where do you ship to?
We ship across Australia, New Zealand, and internationally. Shipping costs are calculated at checkout, and all orders include tracking.